Frequently Asked Questions
Are your caregivers insured and bonded?
For your piece of mind, all of our caregivers are bonded, insured and covered by worker’s compensation insurance. Additionally, all employees must pass a background check, drug test, be CPR-trained, and hold a valid Wisconsin driver’s license.
Do you accept Medicare or Medicaid?
No, we are a non-medical service provider. Payments for services are paid privately or with long-term care insurance.
What payment options do you accept?
Cash, check, credit card, PayPal, or Electronic Fund Transfer(EFT)
Do I pay the caregiver directly?
No, all payments should be made to Helping Hands Support and CareLLC.
Do I need a physician’s authorization to use your services?
No, anyone who feels they could benefit from our services should contact us. You choose the services you want, when to start those services and how often.
Can your employees administer medication?
We can provide medication reminders, but we cannot administer medications.
Are services available 24 hours a day / 7 days a week?
Yes, we tailor our service around your needs.
In what areas do you provide your services?
Serving Walworth County including Bloomfield, Burlington, Darien, Delavan, East Troy, Elkhorn, Fontana, Genoa City, Lafayette, La Grange/Lauderdale Lake, Linn, Lake Geneva, Lyons, Mukwonago, Sharon, Walworth, Whitewater, and Williams Bay. Call us if you need care in other cities.
What questions should you ask a company before selecting a caregiver ?